“Would someone tell me how this happened? We were the fucking vanguard of shaving in this country. The Gillette Mach3 was the razor to own. Then the other guy came out with a three-blade razor. Were we scared? Hell, no. Because we hit back with a little thing called the Mach3Turbo. That’s three blades and an aloe strip. For moisture. But you know what happened next? Shut up, I’m telling you what happened—the bastards went to four blades. Now we’re standing around with our cocks in our hands, selling three blades and a strip. Moisture or no, suddenly we’re the chumps. Well, fuck it. We’re going to five blades.”—Fuck Everything, We’re Doing Five Blades | The Onion - America’s Finest News Source
“Why are they so cynical about conversation on the web? Because a company like Google thinks it’s okay to sell video ads on YouTube above conversations that are filled with vile, anonymous comments. Because almost every great newspaper in America believes that it’s more important to get a few more page views on their website than to encourage meaningful discourse about current events within their community, even if many of those page views will be off-putting to the good people who are offended by the content of the comments. And because lots of publishers think that any conversation is good if it boosts traffic stats.”—If your website’s full of assholes, it’s your fault - Anil Dash (via bdougherty)
“People who can’t communicate with each other get stuck making complicated ‘stuff’ to make up for it. Frustration turns into PowerPoints, complicated charts, and lots of meetings. Stuff which requires layers upon layers of management to keep organized. Stuff that weighs companies down. Stuff that creates no direct value to their customers. This is why there are so many lame products in the world. There’s not a wireframe or chart or design method that is going to save you if you can’t look your team members in the eye.”—ZURB – How Design Teamwork Crushes Bureaucracy
“He pointed out Apple’s headquarters, then Hewlett-Packard and a number of other big tech companies,” the individual explained. “Then he pointed to Facebook and said that it would eventually be bigger than all of the companies he had just mentioned, and that if I joined the company, I could be a part of it all.”—
Take note employers. Please woo me with how much you believe bigger is always better.
“Most companies would love to have rabid fanatic customers like Apple, Harley, or Starbucks, but don’t realize how expensive those customers are. They generate more customer service calls. They demand more features. Their expectations are sky-high … and they don’t hesitate to spread the word if you let them down. In some cases, their presence may even “scare off” more mainstream and lower-maintenance customers.”—» Your Best Customers Probably Aren’t The Experience is the Product