“An old boss of mine had a plaque on his desk that said, “There are few things in life more tragic than to see your beautiful theories murdered by a gang of brutal facts.” It was quite true, but the overwhelming majority of poor decisions are rooted in having made them based on such theoretical information. Bad management is too often rooted in holding people at the point of the action accountable for the gap between reality and the theory.”—Evolving Excellence: Numbers versus Information
Fancy Hands is growing. While we always need assistants, we need some more specialized employees as well. Do you know anyone near New York City who is ready to work with a fast growing, totally awesome company? Please get in touch. If you refer someone that we hire, I’ll give you a jar of pickles, or a beer, or a cat*. Heck, if you refer someone who applies, I’ll give you one of those things.
“The other area I want to get deeper on is process. I feel very naive around process right now. I observe that we’re a design company, with a design culture built over 6 years, yet we’re having to cultivate a new engineering culture that sits within it and alongside it, and the two have different crystal grains. It’s good that they do — engineering through a design process can feel harried and for some projects that does not lead to good outcomes. And vice versa. But it throws up all kinds of questions for me: do we really want two domains of engineering and design; what is the common protocol – the common language – of engineering culture, and indeed of our design culture; how do these lattices touch and interact where they meet; how do we go from an unthought process to one chosen deliberately; how is change (the group understanding of, and agreement with a common language) to be brought about, and what will it feel like as it happens.”—Week 328 – Blog – BERG
“When instant cake mixes were introduced in the 1950s as part of a broader trend to simplify the life of the American housewife by minimizing manual labor, housewives were initially resistant: the mixes made cooking too easy, making their labor and skill seem undervalued. As a result, manufacturers changed the recipe to require adding an egg; while there are likely several reasons why this change led to greater subsequent adoption, infusing the task with labor appeared to be a crucial ingredient.”—Unfolding the IKEA Effect: Why We Love the Things We Build | NeoAcademic
“You remember Mr. Wolfe from Pulp Fiction, right? That’s the kind of person we’re looking for. Someone to come in and take charge. You know, just own the shit out of copywriting and then spray blood off us with a garden hose before calling it a day”—Things just come out of my mouth hole during interviews and I am incapable of stopping myself.
“It occurred to me that it isn’t that Europe doesn’t have talent. It’s just that they don’t self market. […] They don’t go looking for attention and recognition. They care more about just making something great and being satisfied with that. I feel that in American culture, we’re never satisfied and we go immediately looking for the next big thing and patting our own backs each step of the way.”—State of Designer and Developer Talent in Europe - Reflections after Frontend Conf. 2011